CaixaBank deploys ATMs with facial recognition technology throughout Spain

Facial recognition in biometric ATM

• The company will have around 100 devices with facial recognition technology, which will make it one of the world’s biggest ATM networks to commercially adopt this biometric technology.

• The system, acknowledged by The Banker as one of 2019’s best banking innovation projects, is the only one in the world with a sufficient level of security to be able to offer withdrawals without the user manually entering their PIN.

• The ATMs are equipped with cameras and software capable of validating up to 16,000 points on the user’s face, guaranteeing fully correct identification.

CaixaBank, Spain’s leading retail bank, launches the nationwide deployment of ATMs with facial recognition technology. The system is the first launched by a financial institution on a global level that allows users to withdraw money by simply recognising them from the image captured by the terminal’s camera, meaning they do not have to manually enter their PIN.

The goal of the expansion plan is to take this technology to more than 30 Store branches throughout Spain. Thus, all autonomous communities will have at least one branch fitted with this system, and the total number of CaixaBank ATMs with biometric recognition will exceed 100 terminals. At present, the company headed by Chairman Jordi Gual and Chief Executive Officer Gonzalo Gortázar already has some of these ATMs in operation at several Store branches in Barcelona, as well as in the all in one flagship centres in Barcelona and Valencia.

Upon completion of the expansion plan (forecast for mid-July 2020), CaixaBank will have one of the world’s biggest networks of ATMs fitted with commercially-adopted facial recognition technology, and the only one in which this biometric system has a sufficient level of security to enable users to make withdrawals without having to enter their PIN.

For Gonzalo Gortázar, Chief Executive Officer of the financial institution, “CaixaBank works with an innovation model in which technology is at the service of the best customer experience. We work to constantly evolve towards new needs and habits and, within the current financial context, security and agility are key across all transactions, and the incorporation of biometric technology at ATMs offers many benefits in these two areas”. Gortázar also has pointed out that “in the current context of COVID-19, this project is particularly relevant given that it enables us to reduce the physical contact of customers with ATM surfaces. This measure comes in addition to using contactless cards, which contributes to promote safe terminal use”.

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